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Albany Medical Center complaints

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43 New Scotland Avenue
Albany, NY 12208-3478 | Get Directions

(518) 262-3125

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Albany Medical Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Albany Medical Center

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11/12/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

9/11/2023

I have far too often found my husband lying in his own feces. When calling for cleanup it can take well over an hour. Imagine if this was someone you loved..I have far too often found that his tray is too far away from him to reach so that he can eat or get to his phone. I have told doctors about pain in his stomach that no one seems to want to explore. He is not eating, he is, and has been, very ill and I feel that he is absolutely not receiving adequate care. He has had at least nine procedures, including surgeries, where I have twice, twice, spoken with his surgeon afterward. In fact, one morning I received a call from a Dr. in surgery who said that he understood they had not been good about speaking with me afterward and promised someone would after that day's surgery. Never happened. Another doctor came in to speak with me regarding his meds at the time and said she would be back that next day. That was early August. Never saw her again. You really, really have to do better here. I'm not sure my husband can survive this. He's been here for 19 weeks,. It doesn't get better. Resolution Sought To pay attention to the patients. To speak to the families. To put care and cleanliness first.

Company Response

10/30/2023

Company states; Pleaes be advised that we cannot proivide a detailed response or any correspondence to this consumer's complaint due to the HIPPA Laws. Thank you.

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