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Albert complaints

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340 South Lemon Avenue #3801
Walnut, CA 91789 | Get Directions

(844) 891-9309

http://www.albert.com

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Total Amount in Dispute:
$5,341.00

Total Amount Settled:
$195.00

Complaint Experience

90%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, one or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

21 complaints against Albert closed in last 3 years.

Complaints	Type of response
2	Making a full refund, as the consumer requested
0	Making a partial refund
11	Agreed to make an adjustment
0	Refusing to make an adjustment
7	Refuse to adjust, relying on terms of agreement
1	Unanswered

21 complaints against Albert

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2/3/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $75.00 Amount Settled: $0.00

Customer Complaint

1/17/2025

Use this app all the time. Get charged $20 a month for it but they never have any information about why my instant keeps dipping Resolution Sought Be better

Company Response

1/24/2025

We have completed our review of your complaint and have since worked with you to resolve the issue directly via text. On January 14, 2025, we explained to you that your Instant limit and eligibility are based on different factors and limits can increase or decrease anytime if our systems detects that your account activity has changed over time. We also provided steps that may help increase your limit. You can access Instant again and determine your new Instant limit once your current balance of $30.99 has been settled. In the event that you have additional questions, please contact our customer support department by texting 639-37 or emailing [email protected].

Customer Rebuttal

1/28/2025

I didn’t get answer. I got the run around and guesses. I actually had more money in the account. I got the run around and still to this day even though I have more money in my account my limit is $25

Company Final Response

1/31/2025

We have completed our review of your complaint and have since worked with you to resolve the issue directly via text. On January 30, 2025, we explained to you that your Instant limit and eligibility are based on the system that evaluates your account activity. The limit change are not something that we're able to manually adjust on our end as the system directly evaluates your eligibility and limit. Your Instant limits are temporary and it is always possible for that to increase in the future. Albert remains committed to providing transparent information and welcomes the opportunity to address any further questions you may have. For additional support, you can contact the customer service team by texting 639-37 or emailing [email protected].

5/26/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $14.99 Amount Settled: $0.00

Customer Complaint

5/6/2024

They continue to take money out of your account even tho you've never wanted their premium services. You can close your account and block transactions thru the bank and they still sneak $14.99 out every few months. This company is totally fraudulent Resolution Sought Give refunds and shut their doors

Company Response

5/10/2024

We've reviewed your concern and have identified that we've responded to the issue directly via text. We have not received a response from you at this time. Please contact our customer support department by texting 639-37 or emailing [email protected].

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