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Albia Motor Co complaints

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114 North Clinton Street
Albia, IA 52531-1518 | Get Directions

(641) 932-5416

http://www.albiaford.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Albia Motor Co closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Albia Motor Co

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9/19/2023

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

8/24/2023

took 7 month to get a motor replaced in my 2017 Escape, had several service manager change hands at time, lack of communication per employees, Escape sat for 2 months due to service manager wasnt aware Escape was even there for work, poor customer service when I contacted about my vehicle hold up, when finally picking up vehicle Escape was rodent infestation, Albia Ford service manager refused to take blame or responsibility. Escape was at Albia Ford last of Oct 2022 to end of April 2023... Resolution Sought Take responsibility of rodent damage..

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