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Albuquerque Plumbing, Heating & Cooling complaints

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4300 2nd Street NW
Albuquerque , NM 87107 | Get Directions

(505) 508-3808

http://www.abqplumb.com

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Total Amount in Dispute:
$2,222.00

Total Amount Settled:
$2,222.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Albuquerque Plumbing, Heating & Cooling closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Albuquerque Plumbing, Heating & Cooling

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2/21/2023

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $2,222.35 Amount Settled: $2,222.35

Customer Complaint

2/2/2023

We hired them to install our new bathroom vanity and double sink top. This resulted in them swapping out the pipe fittings under the sinks for newer plastic pipe fittings. This led to a leak under the sink that resulted in water damage to our new bathroom vanity. Then we had multiple visits from 5 different technicians before they finally resolved the water leak. However, the water damage was already done and they refused to take responsibility for the damage they caused. It has been a very poor experience. The company has an incompetent attitude toward completing the job we hired them to do and their lack of customer service and customer relation skills is deplorable. They took no responsibility for the water damage their technicians directly caused to our new bathroom vanity and refused to take ownership of the issue they created, reneging on any compensation whatsoever for the irreversible water damage. Resolution Sought Give us a refund.

Company Response

2/17/2023

This has been resolved and customer has received a full refund.

Customer Rebuttal

2/21/2023

The issue has met with an agreed resolution. Albuquerque Plumbing, Heating & Cooling has promised a full refund. We haven't received the refund yet but expect to have the refund delivered to us this week. Please remove the complaint.

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