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Alco Windows & Doors complaints

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1421 NW 89th Court
Doral, FL 33172 | Get Directions

(786) 574-3209

http://www.alcoimpact.com

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Total Amount in Dispute:
$32,586.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Alco Windows & Doors closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Alco Windows & Doors

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5/6/2024

RESPONSE: Complaint was not answered Amount in Dispute: $32,586.00 Amount Settled: $0.00

Customer Complaint

4/10/2024

We signed a contract with Alco on 07/27/23 for new windows and doors installation. We decided to do business with Alco because they are an accredited business by the BBB. At first we were told that installation will be completed by late October/early November of 2023. The installation date keeps getting pushed back supposedly due to manufacturers not having windows ready. Is now almost mid April and still same excuse. I did my research to see if there was even an active permit for the installation and is non-existent. We are exhausted of calling and sending emails just to get the same response. We were approved by the government for a 10k grant to use on the windows and it's expiring soon (07/25/24). The only thing we ask them is to cancel the contract and the loan so we can hopefully due business with another company before our grant expires. Resolution Sought Send in writing a legal cancellation of contract and loan. Payments are supposed to start after installation.

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