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Alcoa Auto Center complaints

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3835 Airport Highway
Louisville, TN 37777 | Get Directions

(865) 320-0000

http://www.alcoaautocenter.com

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Total Amount in Dispute:
$1,956.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Alcoa Auto Center closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Alcoa Auto Center

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3/3/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,956.00 Amount Settled: $0.00

Customer Complaint

2/24/2022

I purchased a jeep Compass from this company. I was worried about the vehicle mechanically so I purchased the extended warranty Brian recommended. I sold the car to get something better and I was told the warranty was non-refundable. I looked over the contract and it does not say anything about being nonrefundable. I paid for the warranty but never used it. Brian said you can only get a refund if the car was totaled out( ex: accident). Of course the condition of a refund was explained after I called for the refund. I was never told when purchasing the extended warranty that it was nonrefundable. I feel that should have been disclosed at the time of sale. Resolution Sought I would like a full refund on the warranty because I never used the warranty and only had it for 13 days.

Company Response

3/2/2022

The warranty company is refunding him his money. Like I said to him when this came to my attention, they are the ones that make this call not me. I have just sent it the cancellation request to my boss to fill out and return.

Customer Rebuttal

3/2/2022

I am satisfied with his response.

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