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Alert 1 One complaints

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12188 Central Avenue, PMB 314
Chino, CA 91710 | Get Directions

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Total Amount in Dispute:
$49.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Alert 1 One closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Alert 1 One

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1/11/2022

RESPONSE: Complaint was not answered Amount in Dispute: $48.95 Amount Settled: $0.00

Customer Complaint

12/16/2021

After several months of having the Alert 1 device I realized that my husband was not going to use it so we determined to return it to the company. I talked to the company and they said if they received it by Dec. 3 they would not charge for the next month. So I sent it out on Nov. 29 which gives it 5 days to be delivered. Due to Covid and the slow mail service at this time the package arrived on Dec. 4, one day late. However, the company billed me for the month of Dec. When I called to ask to have the payment rescinded there was no leniency whatsoever. "Policy is that the equipment must be received by Dec. 3" I pleaded and begged but to no avail, no leniency. I mailed the package in plenty of time to get it there but due to slow mail service in this Covid world it arrived a day late. Poor way to do business! I will never use this company again or recommend it to anyone. Resolution Sought I would like the company to refund my money for the month of December.

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