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Alert 360 complaints

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2448 East 81st Street, Suite 4300
Tulsa, OK 74137-4330 | Get Directions

(888) 642-4567

http://www.alert360.com

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Total Amount in Dispute:
$1,794.00

Total Amount Settled:
$0.00

Complaint Experience

78%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

9 complaints against Alert 360 closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
5	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
2	Unanswered

9 complaints against Alert 360

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10/9/2022

RESPONSE: Complaint was not answered Amount in Dispute: $56.00 Amount Settled: $0.00

Customer Complaint

9/13/2022

I had Vio to put an alarm in my house and it not working I paid my bill and I called them 4 times and they said they would have someone to call me but they never did call me back they're taking peoples money and not standing behind their product. I would like them to fix it or refund my money. Resolution Sought See if you can get them to fix it or refund my money so I can get another alarm system that works

8/28/2022

RESPONSE: Complaint was not answered Amount in Dispute: $321.00 Amount Settled: $0.00

Customer Complaint

8/2/2022

Few months ago (Nov. 2020), we have contacted GHS over the phone and in writing (per their request) asking stop for the service since we no longer own the house in Hemet CA . In our letter we have indicated that due to retirement, we were moving into affordable retirement accommodations. However, GHS (Now VIO) kept charging our account for security service on a vacant house we no longer own and currently on the market. We had to close our bank account to stop charges we can no longer afford. Now, we are getting letter after letter still asking for payment. Although we have been with GHS since 2013, we are very disappointed as the company ignored our written request for cancellation and kept on asking for payment of a house no longer being monitored. We are not happy. Resolution Sought Payment stops. We are filing a formal complaint with the Consumer Affairs Dept. PLEASE STOP.

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