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Alex R. Hernandez Jr. Attorney at Law complaints

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505 West 12th Street, Suite 201
Austin, TX 78701 | Get Directions

(512) 543-1000

http://www.alexhernandezlawyer...

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Total Amount in Dispute:
$800.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Alex R. Hernandez Jr. Attorney at Law closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Alex R. Hernandez Jr. Attorney at Law

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9/19/2021

RESPONSE: Complaint was not answered Amount in Dispute: $800.00 Amount Settled: $0.00

Customer Complaint

8/24/2021

I paid $1,950.00 for a retainer. As the work was done on my case I received invoices and they were all paid in full. After I paid my final invoice I closed my case. I spoke with my attorney for approximately 5 minutes. I her to close my case which she did. I asked for my retainer fee and amount of $1,149 was put back on my card. They kept 800 owed to me. I received no other invoice after paying my final bill. I was not given a explanation of why $800 was kept. Resolution Sought To return the $800 They kept.

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