Complaints for Alfa Otto Parts in Arcadia, CA

713 West Durate Road G522
Arcadia, CA 91007 | Get Directions

(909) 673-0098

http://www.alfaottoparts.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some customers complain the company is selling merchandise that they do not have readily available which results in delivery delays. Other customers allege they experience aggravation with inadequate customer service representatives, or frustration because of inability to check the status of their orders. The company responds to complaints in most cases by sending out advisories that parts had been shipped or refunds credited through Paypal systems. Some complaints remain unanswered.

Complaint Closing Statistics

0 complaints against Alfa Otto Parts closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Alfa Otto Parts complaints