Complaints for ALG Capital, Inc. in Calabasas, CA

26707 Agoura Road #200
Calabasas, CA 91302 | Get Directions

(818) 274-5250

http://www.algcapital.com

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege the company misrepresents loan terms and conditions, forges signatures, and fails to provide customers with complete sets of paperwork until their 3 day cancellation period has passed. Some complainants claim they signed loan docs with one interest rate, but after funding they discover the final loan documents disclosed a much higher interest rate than previously agreed to. Other complainants report that cash back amounts received were considerably less than expected, or that their monthly mortgage payment increased from between $200 and $700 per month. Many complainants claim that the company added previously undisclosed fees for services totaling thousands of dollars.

The company responds to some complaints by denying complaint allegations, offering to provide copies of signed agreements, offering to work with customers on another refinance, or by denying responsibility for the customer. One or more complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

0 complaints against ALG Capital, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

ALG Capital, Inc. complaints