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Algonquin Property Management complaints

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1314 West McDermott, Suite 106 Box 404
Allen, TX 75013 | Get Directions

(972) 978-8268

https://algonquinhoa.com/

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Algonquin Property Management closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Algonquin Property Management

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4/8/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

3/13/2024

Our HOA (managed by Algonquin Property Management out of Allen) Ridgeline Townhomes at Carrollton, has put my family and others at risk. On Feb 14, we had a plumber named Mike from BlueFrog plumbing come to our condo because of an apparent leak in our kitchen. Mike is very experienced, and felt we needed to see if the leak was coming from our neighbor. So that day we contacted the HOA management company. They informed us they would contact the owner. The next day I followed up with them and the property manager on the owner's information. They stated they only knew her first name and had an email on file (unbelievable!) and that she has been notified. The receptionist also told me that they think the owner skipped town because she owed the HOA $4K in assessment fees (this is a ridiculous amount, and violates section 8 of the rules and regulations the HOA has, that states there will be a lien and/or foreclosure on the owner for overdue fees). On Friday the 16th, our plumber returned, frustrated we couldn't get into the other unit. His only option was to make a hole under our sink. When he did that, it was apparent that the leak was coming from next door. We once again contacted Algonquin, and they sent out the property manager, Eusty Hermida with a locksmith to enter unit 423. In the meantime, Josh Knight from Call Rescue visited our property to inspect the damage. There was quite a bit, and water was continuing to leak from 423. Resolution Sought Clear the hoard, decontaminate and assure our neighborhood that the unit is safe.

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