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Alias complaints

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P.O. Box 91258
Los Angeles, CA 90009 | Get Directions

http://www.alias.org

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Total Amount in Dispute:
$280.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Alias closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Alias

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8/27/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $280.00 Amount Settled: $0.00

Customer Complaint

8/7/2023

I'm a seller of shoes, apparel and other merchandise through a third party company called Alias a GOAT company. I sent a Travis Scott hoodie to them to be authenticated and shipped out to the buyer whom purchased this hoodie from me. On 8/2/2023 I received a message from Alias stating that the hoodie I sent was not new, it had an order and smells washed. The items I shipped Alias is brand new. Only taken out of the packaging for pictures required for selling the product on their website. I've been using this company for years and never encountered any problems with my products I sell or buy from them. I've sent numerous emails requesting that I speak with a supervisor or someone in charge. I have not received a response from them yet. I'm concerned that my merchandise is damaged and that it happened in this company's care. I believe in honest business ethics for myself and the longevity of my good name when using these third party services to assist in selling merchandise. When my product is shipped back to me and it's in the same condition I sent it, with matching sku # I'm satisfied. If I receive it damaged by it being washed or any other condition other then when I sent it, I'd like to be paid for my hoodie at the price it was to sell for on this website. Resolution Sought Price at which the hoodie was to sell for on Alias website.

Company Response

8/10/2023

Hey there, Thank you for reaching out! We're sorry to hear about any issues you may have experienced with the sale of your order no. 202353421 for the Cactus Jack by Travis Scott Studded Hoodie 'Black'. Sadly, our authentication specialists did notice some issues with the items sent to us, including previous wash and other signs of wear. In the event our specialists have any concerns, we err on the side of caution and do not proceed with the order. We've shipped your items back to you and the delivery can be tracked using the following link: https://www.ups.com/track?track=yes&trackNums=1Z11X2350305188479&loc=en_US&requester=ST/trackdetails Please feel free to reply back if you have any additional questions. We're always happy to help! Have a beautiful day!

Customer Rebuttal

8/14/2023

The hoodie I sent to you was is great condition, only taken out to take the required photos for the app. I’ve sold numerous products through this company, new and used products. The Travis Scott hoodie I received on 8/10 is was very and possibly worn. I believe that whom ever handled my merchandise damaged it and tried cleaning it or took my brand new hoodie and sent me back a used/worn hoodie. I would to be compensated at the retail price for my hoodie which $150 usd. I have since deleted my sellers account from Alias/Goat since this incident happened.

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