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Alibaba Group complaints

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525 Almanor Avenue Fl 4
Sunnyvale, CA 94085-3542 | Get Directions

(408) 785-5580

http://www.alibabagroup.com

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Total Amount in Dispute:
$13,833.00

Total Amount Settled:
$55.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

29 complaints against Alibaba Group closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
27	Unanswered

29 complaints against Alibaba Group

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12/15/2025

RESPONSE: Complaint was not answered Amount in Dispute: $500.00 Amount Settled: $0.00

Customer Complaint

11/19/2025

I bought two E-bikes on the Alibaba app and never received them, and the seller never responded to me again. Resolution Sought Pay me back my $500.00

12/14/2025

RESPONSE: Complaint was not answered Amount in Dispute: $8.00 Amount Settled: $0.00

Customer Complaint

11/18/2025

I placed an order for several different items from the company online I received my order and there were one of the orders that I purchase were not the correct size they were too small they were XXL size, so I contacted customer service and ask for a refund return after I submitted the refund return I was contacted and ask for information as pertaining to my refund return of the product I submitted the information showing that the item were too small my refund return was declined so I submitted a appeal for a refund return a second time my appeal refund return was closed so I went back again and submit it a refund return and included the pictures showing that the underwear were too small I was ask again for information showing to support my claim which were the underwear were too small I submitted the proof that the underwear were too small I am still being asked today for proof that the underwear or too small they are refusing to refund my money for the underwear I don't know as to why but I am constantly being asked for proof which I have sent proof 3 separate times showing that the underwear are too small these people do not want to refund me my money I don't know why but at the time I'm getting ready to file a lawsuit against them Resolution Sought I would like for the business to refund me my $8 that I paid for the product from my bank account

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