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Alibaba Group complaints

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525 Almanor Avenue Fl 4
Sunnyvale, CA 94085-3542 | Get Directions

(408) 785-5580

http://www.alibabagroup.com

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Total Amount in Dispute:
$15,403.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

30 complaints against Alibaba Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
30	Unanswered

30 complaints against Alibaba Group

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8/19/2026

RESPONSE: Complaint was not answered Amount in Dispute: $34.08 Amount Settled: $0.00

Customer Complaint

7/24/2026

I order an order of 16 items and it shows on my app that it was delivered but I never received my order at all. When I put in a request for a refund the denied it saying it shows the order being delivered but it wasn't Resolution Sought Get my refund of $34.08 and let you guys put it out there not to buy from them

5/25/2026

RESPONSE: Complaint was not answered Amount in Dispute: $54.71 Amount Settled: $0.00

Customer Complaint

4/29/2026

Order some hair it was deliver but to the wrong address show them the evidence that clearly that it was the wrong address its been months and still not giving me my refund they keep rejected it even with the evidence I show them Resolution Sought Give me my refund that they owe me

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