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525 Almanor Avenue Fl 4
Sunnyvale, CA 94085-3542
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(408) 785-5580

http://www.alibabagroup.com

Contact Us: (888) 983-1688

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Total Amount in Dispute:
$15,178.00

Total Amount Settled:
$55.00

Complaint Experience

10%

Complaint Resolution Index (CRI)

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

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Complaint Closing Statistics

29 complaints against Alibaba Group closed in last 3 years.
Complaints Type of response
1 Making a full refund, as the consumer requested
1 Making a partial refund
0 Agreed to make an adjustment
0 Refusing to make an adjustment
1 Refuse to adjust, relying on terms of agreement
26 Unanswered

29 complaints against Alibaba Group

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8/6/2025

RESPONSE: Complaint was not answered Amount in Dispute: $47.00 Amount Settled: $0.00

Customer Complaint

7/11/2025

i orderrd ebike online at aliexpress.com and its been about a month and still nothinh and i am treated with lies and no actiin at customer service provides no resolutionmy desirwd outcomenks jnwojld lkke tobget the ebime inpurchased at that price but omky aliexpress sees tonit on every dagree -not stressi g menout ir gibing more problems only find same or simualr and deliver item tomny door -because never got it never atived they send replacment free Resolution Sought send to my home wothout delay same or similar no cost comp because aliexpress completely at fualt

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5/8/2025

RESPONSE: Complaint was not answered Amount in Dispute: $350.00 Amount Settled: $0.00

Customer Complaint

4/14/2025

Send $350 dollars to a seller name Crawford Brooks to pay for a microphone set that never was deliver to me, it gave a false tracking number and when i tracked the box show between the Canadian and USA border for 10 days, asked the seller and he said he need $20,0 more to pay for customs which i didn't send it and he never mentioned when i send the money trough Zelle, i been scammed by this person. Resolution Sought Refund my money asap

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