Find a reputable business?

Complaints and Resolutions

Alibaba Group complaints

Read Complaints File Complaint View Full Report

525 Almanor Avenue Fl 4
Sunnyvale, CA 94085-3542 | Get Directions

(408) 785-5580

http://www.alibabagroup.com

File a complaint in less than 5 minutes!

Our complaint services are free and our team of expert mediators will assist in resolving complaints with businesses.

File Complaint

Total Amount in Dispute:
$15,861.00

Total Amount Settled:
$55.00

Complaint Experience

13%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

31 complaints against Alibaba Group closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
1	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
2	Refuse to adjust, relying on terms of agreement
27	Unanswered

31 complaints against Alibaba Group

Sort by

5/8/2025

RESPONSE: Complaint was not answered Amount in Dispute: $350.00 Amount Settled: $0.00

Customer Complaint

4/14/2025

Send $350 dollars to a seller name Crawford Brooks to pay for a microphone set that never was deliver to me, it gave a false tracking number and when i tracked the box show between the Canadian and USA border for 10 days, asked the seller and he said he need $20,0 more to pay for customs which i didn't send it and he never mentioned when i send the money trough Zelle, i been scammed by this person. Resolution Sought Refund my money asap

5/4/2025

RESPONSE: Complaint was not answered Amount in Dispute: $454.05 Amount Settled: $0.00

Customer Complaint

4/8/2025

On the AliExpress website, I purchased a red Jeep. On the order page it asked you to select what color you wanted and I selected red. The color options were shown as different color "sunglasses". If I selected the blue sunglasses, it changed the color of the Jeep to blue but I selected the "red sunglasses" and it changed the color of the jeep to red because that was the color Jeep I wanted. What I received in the mail was a "pair of red sunglasses" and not a red Jeep. I filed a complaint with AliExpress but my claim was denied since the tracking number showed it was "received", though I provided a picture of the tracking number on the envelope and the sunglasses that were in it. They denied my claim and closed my case . AliExpress remove the item from their website and deleted my ENTIRE purchase history. Fortunately I had made screenshots as I was making all of my purchases. I have screenshots to document everything. Resolution Sought I would like reimbursement of $454.05 my purchase.

Load More Complaints

First Name:

Last Name:

Email Address:

Password:

Are you: Male Female

Profile