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Alibaba Group complaints

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525 Almanor Avenue Fl 4
Sunnyvale, CA 94085-3542 | Get Directions

(408) 785-5580

http://www.alibabagroup.com

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Total Amount in Dispute:
$15,178.00

Total Amount Settled:
$55.00

Complaint Experience

10%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to some complaints presented to them.

Although in some cases the company failed to respond to complaints.

Complaint Closing Statistics

29 complaints against Alibaba Group closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
1	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
26	Unanswered

29 complaints against Alibaba Group

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8/6/2025

RESPONSE: Complaint was not answered Amount in Dispute: $47.00 Amount Settled: $0.00

Customer Complaint

7/11/2025

i orderrd ebike online at aliexpress.com and its been about a month and still nothinh and i am treated with lies and no actiin at customer service provides no resolutionmy desirwd outcomenks jnwojld lkke tobget the ebime inpurchased at that price but omky aliexpress sees tonit on every dagree -not stressi g menout ir gibing more problems only find same or simualr and deliver item tomny door -because never got it never atived they send replacment free Resolution Sought send to my home wothout delay same or similar no cost comp because aliexpress completely at fualt

5/8/2025

RESPONSE: Complaint was not answered Amount in Dispute: $350.00 Amount Settled: $0.00

Customer Complaint

4/14/2025

Send $350 dollars to a seller name Crawford Brooks to pay for a microphone set that never was deliver to me, it gave a false tracking number and when i tracked the box show between the Canadian and USA border for 10 days, asked the seller and he said he need $20,0 more to pay for customs which i didn't send it and he never mentioned when i send the money trough Zelle, i been scammed by this person. Resolution Sought Refund my money asap

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