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Alibris Inc complaints

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1250 45th Street, Suite 100
Emeryville, CA 94608 | Get Directions

(510) 594-4500

http://www.alibris.com

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Total Amount in Dispute:
$54.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Alibris Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Alibris Inc

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4/18/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $53.65 Amount Settled: $0.00

Customer Complaint

3/14/2022

I had ordered a book from Alibris (later found out might be under Bonita). The book was for a book for the book club I belong to. It took approximately 4 weeks before I received the book and when it came on the back of the book the US price showed $16.99 I paid total $76.42 that was supposed to cover the shipping and handling. I contacted the company asking if they could refund me the difference of $53.65 which was the book cost plus the shipping and handling. They said nope, you paid and that's it. I wrote the author to let her know what the company is doing but she said she is use to overpricing and there was nothing she could do. To say I was upset is an understatement since as mentioned above the cost is $16.99 and with tax, and shipping and handling total should have been $22.77. And it would not have made since to send the book back if I was not going to get my money back. Resolution Sought I would like the difference of $53.65 sent to me

Company Response

3/15/2022

Without the details for the order, it's impossible to know the exact situation. However, Alibris is a marketplace where sellers from all over the world list copies of books, generally second hand, at prices they decide fit the market value. In many cases, the items listed are collectible copies, or copies long out of print where the publisher's list price on the book does not necessarily reflect the current value of the book. So, while the printed price on the cover of the book might indicate one price, that price does hold true for the value of the book on the second hand market. The customer can contact Alibris for more information at info@alibris.com and we'll gladly investigate further. Michael B. Alibris Customer Service

Customer Rebuttal

4/6/2022

Based on Alibris Inc. response I am not a happy person. Their response basically said the same thing you are out of luck of getting a refund or the difference back such sad business. No I am not happy with their comment, this was NOT a special book, no author's signature or anything to make this a special book. And I do not know what other details they may say they are missing in reference to the order. "The exact situation" is on the back of the book it has US $16.99 and my total charge was $76.42 so they are just giving a bunch of BS. The only thing I would like is a refund of $53.65 which is the difference of $76.42 minus 16.99 plus tax and shipping handling.

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