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Aliceshirt Fashion Store dba Nemo Premium complaints

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1892 Loyola Drive
San Jose, CA 95122 | Get Directions

(503) 878-7666

https://nemopremium.com/

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Total Amount in Dispute:
$30.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Aliceshirt Fashion Store dba Nemo Premium closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Aliceshirt Fashion Store dba Nemo Premium

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4/14/2022

RESPONSE: Complaint was not answered Amount in Dispute: $29.99 Amount Settled: $0.00

Customer Complaint

3/21/2022

I ordered a T-shirt on February 2, 2022. After many emails, they finally got back to me for a shipping date. The shirt went to EL Paso TX and stayed for 10-12 days. I finally got an email on Feb 14 telling me that the shirt would be delivered on Feb 24th. So I got the shirt it was size and style. I emailed them and told me to send pictures I did on Feb 25th. They got back to me saying they never received them. So this has been going on for a month. They didn`t get back to about the refund until I said I was going to put in a complaint. Resolution Sought Refund. This has been going on for a month. This business is horrible, they don`t have a customer service no. They take forever to get back to you. The address is shading and phone .

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