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Alicias Tires complaints

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180 East Baseline Street
San Bernardino, CA 92410 | Get Directions

(909) 513-9273

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Alicias Tires closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Alicias Tires

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5/13/2025

RESPONSE: Complaint was not answered Amount in Dispute: Amount Settled: $0.00

Customer Complaint

4/17/2025

I purchase some tires at this place and took the car home. On the way home the car was shaking like crazy. I called the place and told them that my car was not shaning with the old tires that why was it shaking now, they told me to bring it back to recheck the balance. I took it back and they rebalanced the tires and took it back home and it was still shaking, but not as bad as before. I called them again and tehy told me to come back. I went back and tehy said that the tires were good and I told him that my car was never shaking with the old tires. and I said put some better tires I will pay the difference and he said no. The there was nothing he can do that it was my car and I told him what now and he said thats your problem. I took the car to another tire shop. They checked the tires and told me the weights on the tire was done wrong. That they didn't even remove the old weights they redid the work and the care work fine no shaking it rides nice and smooth Resolution Sought

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