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Alinsco Insurance Company complaints

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6030 Lake Worth Blvd.
Fort Worth, TX 76135 | Get Directions

(817) 847-3390

http://alinsco.com/

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Total Amount in Dispute:
$2,975.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against Alinsco Insurance Company closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against Alinsco Insurance Company

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4/5/2022

RESPONSE: Complaint was not answered Amount in Dispute: $2,975.00 Amount Settled: $0.00

Customer Complaint

3/10/2022

Alinsco would not take responsibility until I got police report on their driver. Once I got agreement from Alinsco that they were liable for their driver, Alinsco refused to provide rental car and told me to rent myself and not to go over $30 per day. My father has a fleet of trucks and he agreed to rent me one of his trucks for $35 a day. I received a bill and paid him with a check and got a receipt for rental. I turned this into Alinsco and they would not pay and harassed me at work to try to accept a much lower amount and for only the days the vehicle was at collision business even though the vehicle was underivable and I got the rental truck from the day it was damaged by Alinsco at fault driver. Resolution Sought Alinsco has a bill, receipt of payment and even copy of the canceled check where I paid for rental. Alinsco is liable for repayment of my rental bill.

12/6/2021

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/10/2021

I tried contacting them several times for 2 weeks and couldn't get an answer. Finally, got a hold of someone today for them to tell me, since the insured motorist has not responded, they cannot do anything regarding my damaged vehicle. No business ethics and no business fundamentals. Resolution Sought Need them shut down immediately as I am not the only one with an exact similar situation. Unethical on many levels.

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