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All American Moving and Storage complaints

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1601 North State Road 7
Hollywood, FL 33021 | Get Directions

(954) 637-2485

http://www.all-movingandstorag...

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Total Amount in Dispute:
$1,990.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against All American Moving and Storage closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against All American Moving and Storage

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2/16/2023

RESPONSE: Complaint was not answered Amount in Dispute: $1,990.00 Amount Settled: $0.00

Customer Complaint

12/15/2022

They gave me an estimate and told me that if I have more than what I told them I have them I would be charged more. I gave them the exact amount 1 dresser, 2 might tables, 4 boxes and 2 suitcases. I was told that I would pay $981.00 deposit $200.00 and the balance on delivery. When they picked up the items they wouldn't leave until I pay them 70 percent of the balance I paid them $550.00. Today they called me that the truck would be leaving with my thing's on Thursday the 15th December and I owe $1990.00. I don't have that money and I don't know how to get my things. .00 with a deposit of $200.00 and the balance on delivery Resolution Sought I would like your company to help me get my things. I am in New Jersey and they have my things in Florida

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