Complaints for All American Moving & Storage, Inc. in Chatsworth, CA

7634 Deering Avenue
Chatsworth, CA 91311 | Get Directions

http://www.allamericanmovingst...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complaints allege missing items, damages to property or belongings, delays in delivery, difficulty contacting the company to settle claims and get assistance settling disputes. A few complainants allege actual moving cost exceeded the estimate given prior to the moving date, or customers are not informed that the final bill exceeded the estimated price quoted until after their household goods are loaded on the trucks.

The company responds to some complaints by sending claim forms, settling claims, or issuing credits. In some cases, the company apologizes for delays, makes adjusts to charges, or explains that they do not guarantee delivery dates.

Complaint Closing Statistics

0 complaints against All American Moving & Storage, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

All American Moving & Storage, Inc. complaints