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ALL American Van Lines Inc complaints

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303 Smith Street
Farmingdale, NY 11735 | Get Directions

(631) 752-3000

http://www.allamericanvanlines...

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Total Amount in Dispute:
$2,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against ALL American Van Lines Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against ALL American Van Lines Inc

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7/18/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $2,000.00 Amount Settled: $0.00

Customer Complaint

6/1/2021

I hired All Merican Van Lines Inc. to move me from New York to South Carolina . April 28 2021 they came to move my belongs in clouding my furniture. It took the 3 weeks to deliver my things on May 21,2021. They ripped my couch broke my marble end table and broke my Tiffany lamp. I took pictures and contacted them. TI spoke to Ziv Belzer and he told me they could give me 200.00 what a joke. Plus the took my plug from the TV. I had to buy another TV. Ziv Belers said to file with their insurance company but I don't have a computer to do that . I only have a cell phone Resolution Sought I want 2000.00 for damages. The table and lamp can not be fixed.

Company Response

7/1/2021

HI! Let me start and say a few facts: 1.we send the customer a few options for a solution for her damage. Thank you for providing your feedback and detailed information about your moving experience. We regret that our service was not up to your expectations and we will do our best to resolve your claim in a fair and timely manner. You have the following options available to you: 1) Accept our "Fast Resolution" maximum in-house reimbursement allowance for uninsured claims of $200 2)Alternatively, you may process a claim with our claim management insurance based on your Basic Liability of $0.60 per pound per article. You can find below a link to a claim form issued from "My Move Claim." They handle all our claims, if you have any questions please call "My Move Claim" at (888) 476-5983. Of course, you are also welcome to contact us at any time if you need help. https://allamericanvanlines.com/images/claimform-my-move.pdf 3) At any stage, you have the right to Binding Arbitration. To do so, please contact United States Movers Association 623-237-3255 , usmainfo.org , 7558 West Thunderbird Road Ste 1-614, Peoria, AZ 85381 Let me know what works best for you and I'll be happy to help. Thanks, Sincerely, Ziv Belzer All American Van Lines Inc 303 Smith street Farmingdale, NY 11735 2. This lamp wasn't packed by us, we don't know what was the STATUS OF THIS LAMP before (how can we be responsible for an item that we didn't even see or pack it.) We are still trying to keep our customer happy so we offer her a fast solution or 2 other options. we are willing to solve it with any reasonable solution, please let me know . .

Customer Rebuttal

7/2/2021

First of all All American Van movers DID pack the TIFFANY Lamp and it is in one of their boxes with their brown tape on it so they are lying. I HAVE THE PICTURE TO PROVE IT. PLUS MY PERSONAL BELONGINGS WERE IN THEIR WAREHOUSE FOR 3 WEEKS SO WHO KNOWS WHAT THEY DID TO IT WHILE IN THEIR WAREHOUSE. I FILED A CLAIM WITH THEIR INSURANCE COMPANY WEEKS AGO. I sent all the required info with their insurance company My move claim.

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