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All Auto Parts 2 U complaints

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2432 Robinson Drive
Waco, TX 76706 | Get Directions

(888) 438-4469

https://www.allautoparts2u.com...

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Total Amount in Dispute:
$2,635.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

2 complaints against All Auto Parts 2 U closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
2	Unanswered

2 complaints against All Auto Parts 2 U

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11/27/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,100.00 Amount Settled: $0.00

Customer Complaint

10/21/2022

Paid for $1,100 transmission and haven't received it in the 7 to 14 days time schedule. Resolution Sought I want the $1,100 or the transmission.

5/10/2022

RESPONSE: Complaint was not answered Amount in Dispute: $1,535.00 Amount Settled: $0.00

Customer Complaint

4/14/2022

I buy a engine fory Nissan frontier from this company , they told me the engine was in perfect condition and they test the engine. But they send me a engine russt and in not in a condition that I requested. Now they want me to pay to sent back this engine and cost me to sent this back 1,100 $ for them to send me another engine that we don't know watch other condition are . What they doing is scam . I send pictures to them but they refuse to help Resolution Sought Send me anotherengine but good engine for my truck and take this one back that they send .

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