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All Choice Connect complaints

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400 Andrews Street #625
Rochester , NY 14604 | Get Directions

(585) 225-3474

http://www.allchoiceconnect.co...

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Total Amount in Dispute:
$450.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against All Choice Connect closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against All Choice Connect

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7/11/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $450.00 Amount Settled: $0.00

Customer Complaint

6/15/2021

We purchased a router for $350 and first month internet of $99 monthly from All Choice connect on April 28. The internet was great with speeds up to 24 mbps download and 7mbps upload...until May 19th when the sim card we were given failed. This was 3 weeks total. Conveniently enough just past our 15day trial period. Rob, the technician is our contact to resolve these issues. 3 days later he mailed us a new sim card via USPS, it took a week to arrive. On May 22nd our old sim card randomly started working again, but would drop out periodically. By June 3rd we received our new sim card. By June 5th our old sim card stopped working again so we replaced it with the new one. It is now June 13th the new sim card is set up with a throttled service, we have less than 2 Mbps download speeds and we can barely use it. An 8mb email has been unable to send for over a week now. When purchasing internet from them we specified our desired use was for work and school purposes. They assured us that they would be able to provide. At this point Rob is telling us that we should look into other internet providers after we have spent well over $650 with them. Resolution Sought I need a full refund from this business and a box to return their router to them. I am willing to pay for the $99 for the month we had internet for, but at this point if I am billed again I will expect the refunded as well. Break down of costs are $350 for ROUTER $99 FIRST MONTH (total was $450 PAID UPON PURCHUSE) $99 paid May 28th at which time we had unusable internet.

Company Response

6/28/2021

This matter was resolved with the customer

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