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All Guard Alarm Systems, Inc. complaints

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1306 Stealth Street
Livermore, Ca 94551 | Get Directions

(800) 255-4273

http://www.allguardsystems.com

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Total Amount in Dispute:
$199.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against All Guard Alarm Systems, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against All Guard Alarm Systems, Inc.

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10/2/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $198.75 Amount Settled: $0.00

Customer Complaint

9/7/2022

I have been an All Guard customer since 2016. My alarm panel was not getting signals from All Guard control center. I called All Guard on June 26, 2022 and spoke to Sue Simpson. I asked Sue how much the cost to get it fix. Sue told me to pay for the battery replacement for $38.29. My understanding was to pay $ 38.29. All Guard sent me 2 technicians on August 8, 2022 to fix the panel. The battery was replaced and the technicians did some testings. I was charged $38.29 with my credit card on file as part of the agreement. However All Guard sent me a bill on September 2, 2022 for $198.75. I was NOT informed by All Guard verbally or by Sue about this bill during our conversation on June 26. I thought we had an agreement to pay only $38.29. I am disputing this charge. I want All Guard to be investigated for misleading customer, lying to customer, false claim, giving false information and price gouging. Resolution Sought I want All Guard to cancel and drop the charge $198.75.

Company Response

9/28/2022

Per company, the billing issue has been resolved with the complainant. It was explained to the complainant that there was an issue with the billing process which has been resolved.

Customer Rebuttal

9/29/2022

I will close this case. Issue was resolved. I hope and pray All Guard will keep it's promise to me as we move forward.

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