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All In Auto Inc complaints

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2111 North Rand Road
Palatine, IL 60074 | Get Directions

(847) 752-5200

http://www.allinautoinc.com

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Total Amount in Dispute:
$10,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against All In Auto Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against All In Auto Inc

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5/8/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

3/25/2022

All In Auto sold me a defective 2013 Hyundai Genesis car with non working heat, a damaged head gasket and contaminated milky, frothy oil. Before I test drove the car I checked the function controls and found the heat not working. The salesman, Nester told me if I bought the car he would agree to fixing the heat at no cost. So I did buy it for the asking price of $10,000. It was closing time so we left and the heat was not working. I called immediately to let them know the heat wasn't working. They told me to come back in the morning. I returned the car Feb. 9, 2022. Their mechanics looked at it and wanted to charge me an extra $250 for repairs. They also told me it was a hole in the radiator. I told them, I'm not paying anything because it was an agreement if I bought the car they would fix the heat. But they never told me there was a hole in the radiator. I told them to take the car back and I wanted my money refunded. They refuse to return the money and insist on fixing the car without my consent. My mechanic said they should not have sold the car under Illinois law with any problems to the engine's main train and advised me not to drive it and have them tow it back to their dealership. They towed the car back to All In Auto on March 15, 2022 to have their mechanic diagnose it. I Do Not want the defective car and want my money returned along with lost job wages from my driving job. I drive for Door Dash. Resolution Sought I want my $10,000 returned and to be compensated $2000+ for lost wages since Feb. 8, 2022.

Company Response

4/26/2022

It has been resolved, it was always resolved. We were always fixing the vehicle and he didn't understand that it took time to source parts and get the car fixed. Jeffery now has the fixed car back and it is resolved.

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