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All My Sons Moving & Storage complaints

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32 Coles Avenue
Cherry Hill, NJ 08002 | Get Directions

(856) 497-2353

http://www.allmysons.com

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Total Amount in Dispute:
$1,300.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against All My Sons Moving & Storage closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against All My Sons Moving & Storage

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11/11/2021

RESPONSE: Complaint was not answered Amount in Dispute: $1,300.00 Amount Settled: $0.00

Customer Complaint

10/18/2021

John Zizzamia came to my house to give me an estimate, all the details that would be done, all trash to be placed on the curb, all furniture needing to be disassembled, every detail we agreed on and was on this estimate both signed. The movers came to my house, from the start they started to complain about the job, they would not do anything that was on the estimate, they took breaks every 5 minute (on my time). They stopped working when they felt like it, they took half of a bed (mattress only) triple borrow without the mirror, a crib without rails, oxygen tanks, portable ones that were labeled oxygen do not touch), medical supplies labeled do not touch, this neglect shows they did not read the boxes. They dropped several boxes labeled very fragile off the hand truck right in front of me and laughed. These 3 men decided they were done and left my house. Because of these men & this company i lost my security deposit they also broke the glass to my table. Brian and Mike were the supervisors and they were just as horrible. Think again before you call this company "all my sons in cherry hill" they are horrible, unprofessional, disrespectful and lazy. All they want is your money. I should be reimbursed for there lack of professionalism, rudeness as well as horrific supervision. Very unsatisfied they don't deserve any stars!! Resolution Sought Refund $1300.00.

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