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All-N-1 Auto Body complaints

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105 Bliss Avenue
Pittsburgh, CA 94565 | Get Directions

(925) 267-2266

http://all-n-1autobody.godaddy...

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Total Amount in Dispute:
$1,300.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against All-N-1 Auto Body closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against All-N-1 Auto Body

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8/5/2021

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,300.00 Amount Settled: $0.00

Customer Complaint

6/28/2021

I took my van to all in one on 5,13,2021 to have repairs done on my van which was the upper and lower control arms and ball joints along with the air-conditioning system . They not only had a substance abuser doing the repairs it's not complete and the repair man has been removed from his duty repairing my van . Told Jorge or George which is the manager that I needed my van by 6,12,2021 my son's birthday it has not been touched I also bought parts so the job can be done correctly . Which was the air compressor condenser, evaporator and lines these items were to either be repair or replaced which I did all the parts running for them . It's June 26, 2021 and not only has the shop not completed the job but they have forced me to repair it myself because they have not touched it . I told Jorge / George that I needed him to remove any parts for me to replace immediately because not only I needed the van for family purposes but also for business . He has not attempted nor made any effort to get the job done . Resolution Sought I would not only like to have the shop sent to a certified establishment to complete repairs but also pay for all labor cost . I do not trust them with my vehicle as do to disregard for my time and business .

Company Response

7/26/2021

Company states: Mr. Harden brought his van to All-N-1 Autobody on May13, 2021 to have his lower and upper control arms bushing repaired. He then continued to add more parts for repairs. He would come in bringing parts he purchased himself. We always try to have repairs done in a timely manner, but we do have a lot of other vehicles. Unfortunately since Covid parts do take longer to arrive delaying our work. We have to take in consideration of our other clients and respect the order on repairs. Mr. harden was not our only client at the time he brought his van, and we had to respect our other clients as well. he came multiple times entering our enclosed yard, where only employees are allowed. To avoid any further problems we would simply take parts he continually brought in. If Mr. Harden felt like we were taking a long time, why didn't he take his van somewhere else? Of course, that would be the last resource I would want the client to use. Mr. Harden came in extremely rude arguing with me. I felt uncomfortable because he was really close to my face. Like I mentioned, before my clients come first and to prevent things from worsening, I simply wanted to finish his van, dismissing other priorities in our list. The labor for the AC condensor, Evaporator tube and line were a courtesy from All-N-1 Autobody. [I have issued BCA a copy of his estimate highlighting the labor done at no charge.] Mr. Harden picked up his van on July 7, 2021 in good terms, therefore, we did not expect for him to complaint because the job was completed.

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