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All Raingutter Systems Inc complaints

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1095 Eden Plains Road
Brentwood, Ca 94513 | Get Directions

(925) 381-7620

http://www.allrainguttersystem...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against All Raingutter Systems Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against All Raingutter Systems Inc

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2/12/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/18/2023

I had appointment for a gutter removal/replacement estimate between 11am-12noon. I received a call that the estimator would arrive around 11:15am. I went to the front door at 10:50 am, to unlock it and wait by the window. When I opened the door, I noticed a business card on my stoop. It was from Shaw Glisson CEO of All Raingutter Systems Inc. No one rang the doorbell to alert me of their presence. I called the company and was told that Shawn arrived much earlier than planned. He took it upon himself, to go into my backyard, to take measurements and photos. He did this WITHOUT my permission. I consider this trespassing as I was not aware that he had arrived at my address. He did not have his secretary alert me to his arrival, but he let her know that he had obtained the information needed for the estimate. Resolution Sought I would like the business to not continue this practice. A ring of the doorbell, a loud knock on the door, a text or a phone call are all very appropriate ways of alerting a potential customer of their presence. NEVER enter someone's backyard WITHOUT permission.

Company Response

1/31/2023

Our CEO did knock on the front door, several times. He would never and has never entered any customer or potential customer's property without ringing the doorbell or knocking on the front door. When we schedule an estimate, regardless of whether the estimator is early or late, it is our understanding that the customer has agreed for the estimator to do his estimate to the best of his ability so that we do not have to inconvenience the customer with a 2nd appointment. This is the 1st complaint of this nature in the 30+ years that our company has been doing business, so I am honestly at a loss for words that the complainant would even submit such a complaint.

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