Complaints for All Security Equipment in Miami Gardens , AL

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

Customer Complaint

10/26/2024

I ordered a Bolide BV-BCAM body camera from All Security Equipment.com once Sept 6th and after I received it I needed more information on how to operate the device proficiently so I contacted the seller All Security Equipment.com and they couldn't help me and told me to contact the manufacturer. So I contacted the manufacturer and asked them for more information about the bodycam and they said they'd email me instructions but they never did. I called back two days later and asked if I could speak to a technician but I was told that he was unavailable and would call me back but again that never happened. When they did decide to call me, I was sleeping because I work overnights and I even took the time to explain my situation working 3rd shift and having to call individuals on two separate time zones, I'm on central and the manufacturer Pacific Time Zone and All Security Equipment.com Eastern Time Zone. But in the end all of it is working against me, I've got to sacrifice sleeping to contact individuals who really don't want to help me and only want to keep my money. All I wanted from the start was more information on the Bolide BV-BCAM bodycam but I didn't receive any support and I returned the device to the manufacturer and they received it Oct 10th but they're holding my refund hostage. They recently sent me a bogus invoice as if they refund the money Oct 19th but as of Oct 25th I still haven't received my refund. Resolution Sought I want a full refund

Company Response

10/28/2024

This customer has now sent this complaint to the BBB and has also sent very threatening emails to "Come down and take care of us with physical violence". This is our previous response to the BBB: Thank you for reaching out and for sharing your experience with the Bolide BV-BCAM bodycam. We understand your frustration in trying to obtain user instructions and appreciate you bringing this to our attention. We sincerely apologize that you haven't received the support you deserve. As a distributor of Bolide products, we can't provide in-depth training on their operation. However, we can certainly help you get the resources you need. Here are some options: Bolide Manufacturer Website: The Bolide website often has user manuals and support resources available for download. You can usually find them on the product page or in a dedicated support section. Bolide Customer Support: While we haven't been successful in reaching them ourselves, you can try contacting Bolide directly again. We understand your previous attempts haven't been ideal, but persistence can sometimes be helpful. Online Resources: There may be online tutorials or video guides created by independent users that can help you learn the functionalities of your bodycam. We value your service as a disabled veteran working in armed security, and we recognize the importance of having a reliable bodycam. While we can't offer direct training, we are committed to helping you find the information you need.

Customer Rebuttal

10/29/2024

The seller is lying and saying false statements about me. I will contact a local news outlet and also an attorney because I see there’s no resolution. This business is not reputable and I’ve returned their device but they continue to hold my refund hostage. As I previously stated if they could’ve given me information on how to operate the device properly this would’ve been prevented but they don’t care about providing any follow-up support or services after a purchase. So this is a shady business. Thanks

Company Final Response

11/7/2024

We understand your frustration and apologize for any inconvenience this may have caused. We have provided you with detailed documents showing that you initiated a Chargeback, the money was withdrawn from our account, and returned to you by your bank. If you bank has kept the money in suspense, we suggest you reach out to them. As a distributor, we do not manufacture the products we sell. Therefore, we cannot provide direct customer support or guided tutorials on how to use the devices. We rely on the manufacturers to provide detailed product descriptions and user manuals, which are typically included with the product or accessible online. Regarding the chargeback, we can confirm that a chargeback was initiated on October 18th. The funds were indeed withdrawn from our account on that date and subsequently returned to you. We recommend reaching out to the manufacturer directly for any specific questions or concerns you may have about the product or its operation, and reach out to your bank regarding the chargeback you initiated. They may be able to provide additional information or assistance. We appreciate your understanding and patience as we work to resolve this issue.

Complaints and Resolutions

All Security Equipment complaints