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All Star Automotive Group complaints

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13000 Florida Blvd
Baton Rouge , LA 70815 | Get Directions

(225) 490-7677

http://allstarautomotive.com

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Total Amount in Dispute:
$25,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against All Star Automotive Group closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against All Star Automotive Group

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12/8/2021

RESPONSE: Complaint was not answered Amount in Dispute: $25,000.00 Amount Settled: $0.00

Customer Complaint

11/12/2021

RANT! I need to share a story. April 2020 I purchased a 2020 Kia Sorento from All-Star Kia in Denham Springs. July 31st, 2020 we were hit while sitting at a red-light in Walker. There was moderate front end damage with airbag deployment. The at fault driver did not have enough insurance to cover the damage to my car so we had to use our coverage. We have been customers State Farm for more than 20 years with little to no claim history. Originally we were told my car was totaled and to go clean it out, take of the plates and sign it over to salvage. We did just that. The car was picked up by the salvage yard and even put on an auction site. A couple of days later we got word State Farm changed their mind and they were going to repair the car. I knew that was going to be trouble. Not knowing any better I had the car sent to All Star Automotive Group Collision center at Airline and Sherwood. From the beginning I knew it wasn't going to go well. I spoke with the Collision center manager Phillip. His condescending attitude didn't set well with me but I had no options. Every time I voiced a concern about the car he would talk down to me like I was some dumb woman. All the time being told "it's not that bad." Finally, when it came time to pickup the car they just took my deductible and gave me my keys. No explanations, no going over the car. Nothing. I knew immediately when I got in it the car wasn't the same. I had been assured by Phillip Resolution Sought Buy this car back. It has multiple problems.

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