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All Star Elite complaints

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2701 North Mall Drive
Virginia Beach, VA 23452 | Get Directions

(888) 559-1652

https://www.allstarelite.com/

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Total Amount in Dispute:
$183.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the business has not responded to customer complaints brought to its attention.

Complaint Closing Statistics

3 complaints against All Star Elite closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
3	Unanswered

3 complaints against All Star Elite

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10/7/2024

RESPONSE: Complaint was not answered Amount in Dispute: $37.12 Amount Settled: $0.00

Customer Complaint

9/11/2024

Received an item that had numerous stains on it. Emailed company twice and tried to chat through their site as well. No response. Resolution Sought Refund

5/21/2024

RESPONSE: Complaint was not answered Amount in Dispute: $76.00 Amount Settled: $0.00

Customer Complaint

3/11/2024

There is no contact phone number in any of their business not even in the mall of South Carolina? They don't even email you back or respond to the bad reviews or any reviews they have?! It's bad communication and a horrible business to buy from since they can't communicate in any circumstances. Resolution Sought Exchange the jacket for a larger size or Refund.

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