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All Star Elite complaints

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2701 North Mall Drive
Virginia Beach, VA 23452 | Get Directions

(888) 559-1652

https://www.allstarelite.com/

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Total Amount in Dispute:
$69.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against All Star Elite closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against All Star Elite

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9/13/2023

RESPONSE: Complaint was not answered Amount in Dispute: $69.45 Amount Settled: $0.00

Customer Complaint

8/18/2023

I placed an order unsure of the size I would need and checked the return and exchange policy beforehand for that reason. The item didn't fit and when I tried to process an exchange my order number does not work. I contacted customer service and they refused to exchange the item even though their policy says you can exchange within 30 days. Resolution Sought Exchange or refund

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