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All Star Plumbing and Air complaints

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13433 Seymour Meyers Blvd., Suite 4
Covington, LA 70433 | Get Directions

(985) 778-2145

http://www.myneworleansplumber...

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Total Amount in Dispute:
$1,714.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against All Star Plumbing and Air closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against All Star Plumbing and Air

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4/14/2022

RESPONSE: Refusing to make an adjustment Amount in Dispute: $1,713.50 Amount Settled: $0.00

Customer Complaint

3/10/2022

We ordered a generic generator from Allstar, Aug 09, 2021. Quote was 11,213.50. We financed 9500 because Allstar suggested it and paid electronically 1713.50. Installation was suppose to be Oct 2021, we were told generator wasn't delivered yet. In Dec 2021 we were told generator was in their shop but no one can install it. We canceled our order and asked for a refund. As of today, we have not heard from Allstar, we have requested several times for a refund. Allstar owner put on Facebook they have had my generator since Oct 2021. Resolution Sought Give us our 1713.50.

Company Response

4/1/2022

This customer put a very partial deposit down of $1713.00 for a $6500.00 generator. We never told this customer that we didn't have anyone to install the generators, as we have been installing them weekly throughout the year. I purchased the generator in full from the distributor and advised them I was not obligated to return the deposit, but I will attempt to as a courtesy. Unfortunately with the increasing cost of material and generators, I am unable to refund the deposit. We take deposits to cover the high cost of these items as a majority of companies do the same. We did get this customer approved through our finance company for the remaining amount due, but the contract was never signed by either party to fund the remaining $9500.00.

Customer Rebuttal

4/3/2022

Paperwork never asks for a deposit. We are owned our 1713 or the installation of our generator!

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