Complaints for All State Vanlines, Inc in Chatsworth, CA

21061 Superior Street
Chatsworth, CA 91311 | Get Directions

(866) 583-6683

http://www.allstatevanlinesinc...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege failure to honor moving quotes, delays in moving, and damages to items. Some complainants allege difficulty filing claims or obtaining return calls from the company.

The company responds to one complaint by denying allegations of providing misleading quotes and stating the customer would not have been given an incorrect quote if they had been honest about the amount of items to be moved. The company also stated the dimensions of boxes previously quoted were misleading. In response to allegations of moving delays the company responds by providing discounts or offering compensation. The company fails to address allegations of holding belongings until overcharge amounts are paid and changing price quotes.

Complaint Closing Statistics

0 complaints against All State Vanlines, Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

All State Vanlines, Inc complaints