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Allegiance Moving and Storage complaints

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2216 North Dixie Highway
Lake Worth , FL 33460 | Get Directions

(844) 499-5588

http://www.allegiancemovingand...

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Total Amount in Dispute:
$400,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Allegiance Moving and Storage closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Allegiance Moving and Storage

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5/23/2022

RESPONSE: Complaint was not answered Amount in Dispute: $400,000.00 Amount Settled: $0.00

Customer Complaint

4/27/2022

In July of 2021 we hired the Allegiance Moving and Storage company to move our household items and furniture to Florida. Almost all of my stuff was broken couple of items are missing. We contacted customer service of Allegiance numerous times ( they were very nasty ) finally after month of calling they advised me to file the complain to their ins. company CSI with we did in Nov.2021. We still didn't get any response from moving nor ins. company. we can provide the pictures of the destroyed items, list of the missing items, copy of the contract with moving and complain information from ins. company, names of the brokers (phone, email). receipts of the company which fixed my furniture. We would appreciate your help. Resolution Sought To reimburse my losses as soon as possible

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