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Alleviate Financial Solutions complaints

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4 Park Plaza, Suite 1500
Irvine, CA 92614 | Get Directions

(800) 308-2935

https://alleviatefinancial.com

Monday- Friday 6 AM-6PM PT

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Total Amount in Dispute:
$2,100.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Alleviate Financial Solutions closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Alleviate Financial Solutions

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3/26/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $2,100.00 Amount Settled: $0.00

Customer Complaint

2/28/2025

I signed up for debt consolidation with them in Febuary my credit was still over 600 I had 100 perfect pay on my credit cards but I work in the film business and we had a strike so I was using more credit .. they told me to stop paying my cards charged me $700.00 per month for 3 months and only contacted on of my 11 credit cards .. my credit now is 477-523 I can't get equity off my house it is runining my life I am stressed 24/7 can't see a way out .. this is my 2nd complaint they called me and asked me to please take the complaint down but would not refund me ... so here I am stuck now at 70 years old with no hope of getting out of this bit the only way is to sell my house I bought 20 years ago and do not want to move .. Resolution Sought I want my money back ..

Company Response

3/13/2025

Thank you so much for reaching out. Due to privacy concerns, We are not able to respond in detail but will work to resolve any potential issues directly and have contacted our client to discuss this further.

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