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Allgood Plumbing, Heating & Cooling complaints

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5238 Royal Woods Parkway Suite 190
Tucker, GA 30084 | Get Directions

(404) 260-0244

http://www.callallgood.com

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Total Amount in Dispute:
$351.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Allgood Plumbing, Heating & Cooling closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Allgood Plumbing, Heating & Cooling

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2/7/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $351.00 Amount Settled: $0.00

Customer Complaint

1/22/2024

We called for service on our heating system and were provided a quote of $351.00. The technician scanned our concierge credit card and said the charge didn't go through. My husband gave them another credit card !(Savor Capital) and the ran it too. A message came through Concierge stating the charges for $351.00 !had already gone through and was approved . When we told the technician he said unfortunately the Savor Capital had gone through too . We called Allgood and left multiple messages over the next few days to request they remove the 2nd (duplicate) charge leaving numerous messages with their billing department. They never returned any of our calls and we confirmed that they charged BOTH credit cards! We want the charge on the Savor credit card to be removed. Not to mention the part we need to fix our system had to be ordered and the repair was prepaid and has not been completed yet Resolution Sought My husband Gabe then another credit stating the charges for $351.00!. We want the charge on the Savor credit card to be removed. Not to mention the part we need to fix our system had to be ordered and the repair was prepaid and has not been completed yet.

Company Response

2/5/2024

This issue was recently resolved and by Allgood . The part has been replaced and the account balance corrected.

Customer Rebuttal

2/6/2024

None

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