Complaints for Alliance Capital Corporation in Los Angeles, CA

3415 South Sepulveda Blvd. Suite 650
Los Angeles, CA 90034 | Get Directions

(310) 737-1984

http://www.alliance4capital.co...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Some complainants allege that the company issued pre-approvals for equipment leases, obtained deposits, but leases were not funded. Other complainants state that the company failed to respond to telephone calls and/or fax requests for refunds.

The company generally responds to complaints by providing full or partial refunds. In some cases, the company retained fees stating the complainant did not follow through with the agreement.

Complaint Closing Statistics

0 complaints against Alliance Capital Corporation closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Alliance Capital Corporation complaints