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Allied Van Lines, Inc. complaints

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One Parkview Plaza
Oakbrook Terrace, IL 60181 | Get Directions

(800) 689-8684

http://www.allied.com

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Total Amount in Dispute:
$3,200.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our records indicate the company failed to respond to the one complaint brought to its attention.

Complaint Closing Statistics

1 complaints against Allied Van Lines, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
1	Unanswered

1 complaints against Allied Van Lines, Inc.

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10/31/2021

RESPONSE: Complaint was not answered Amount in Dispute: $3,200.00 Amount Settled: $0.00

Customer Complaint

10/5/2021

Moved from Elk Grove, IL fully insured on 7/1721 to Venice FL where upon inspection of our delivered furniture we discovered two damaged bar stools and two damaged kitchen chairs. Allied sent a furniture repair service out and we were told they couldn't be repaired and we contacted Allied and sent photographs as did the repairman. Allied sent us a check that only covered one of the items and not the other three and now refuse to compensate us for the other damages after repeated calls Resolution Sought Looking to be compensated for the remainder of damaged items.

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