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Allmand Law Firm, PLLC complaints

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4849 Greenville Avenue, Suite 230
Dallas, TX 75206 | Get Directions

(214) 884-4020

http://www.allmandlaw.com

Monday - Friday: 9:00am - 5:00pm

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Total Amount in Dispute:
$325.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows the company gave proper consideration to one complaint presented to them.

However, the company failed to respond to one complaint.

Complaint Closing Statistics

2 complaints against Allmand Law Firm, PLLC closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
1	Unanswered

2 complaints against Allmand Law Firm, PLLC

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3/13/2024

RESPONSE: Complaint was not answered Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/16/2024

I have been trying to file bankruptcy since July 2023 it is now February 2024 I still have not had a cleared bankruptcy case. I have been accused of bankruptcy abuse, my chapter 7 has been converted to a chapter 13 which is also still mot confirmed. I keep turning in information they have asked for and i still don't have a confirmed case. They still keep racking me up fees and now I'm responsible for paying for 2 cases. I am done and just want this issue resolved at this point i would prefer the case dismissed and i just want to figure out how to get myself back on track without filing bankruptcy. Because i feel like they led me in the wrong direction and they don't know what they are doing. I went to lawyers to try to resolve my issues and get good advice not to dig me in a hole even more. Resolution Sought Get any money I paid to these lawyers back and I want my bankruptcy case dismissed so that i can get my own bills together and paid with something such as debt consolidation which I think is a more suitable choice for me a lny my situation and how the lawyers should have advised me instead of telling me to file bankruptcy and then me getting accused of abuse because of them.

3/15/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $325.00 Amount Settled: $0.00

Customer Complaint

5/28/2021

I requested a refund of the $325 that I paid towards a chapter 13 bankruptcy and I was told that i could not get a refund because I signed a retainer document and they represented me and they pulled my credit. I originally spoke to Jacqueline about setting up monthly payment arrangements last year she was very nice and seemed knowledgeable one of her selling points was that I could get a refund at anytime and close the file at any time. Now I have no way to pay because I lost my job and I need my refund I'm being told that I can not get a refund although no services was rendered. Please help me get my refund that I believe I'm entitled to. Resolution Sought To send me a refund of $325

Company Response

3/3/2022

We are confident based on the facts of this circumstance that a refund was not warranted and that we met the terms of our retainer agreement with the client.

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