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Allo Fiber complaints

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808 9th Street
Greeley , CO 80631 | Get Directions

(970) 503-5055

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Total Amount in Dispute:
$10,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Allo Fiber closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Allo Fiber

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6/30/2022

RESPONSE: Agreed to make an adjustment Amount in Dispute: $10,000.00 Amount Settled: $0.00

Customer Complaint

5/27/2022

Allo came into my property and damaged my fence. They have attitude and they half way fixed the issue. When they came it was late in the day around 545 pm and the fence was pulled out. When they left they told me they had to do extra work and they would be back. I explained to them I had animals that needed to go in and out of my back yard. That didn't seem to bother them as I noticed they left my back fence open and in a dangerous manner. They left a mess and broken pickets. I asked for repairs and they kept ignoring me. The fence story is much longer than I can explain on here. The fact of the matter is as of now almost four months later they have yet to repair their delinquency. It's as if they came and did the digging and piping without care or their surroundings. Very unprofessional. Six pickets, in which I replaced one and then I also found another one. Then the other side of the fence fell- because they hit it with their carelessness. I repaired that with over $300 and labor. And all the fence needs to be painted. Resolution Sought I would like them to repay me for one picket and possibly more. The other side of the fence fell down shortly after they were in my yard. It's ironic that that happened Within two weeks of them leaving my yard a mess. I would like my whole fence repaired and painted.

Company Response

6/20/2022

Allo copmleted the repair on this ocnsumers fence on the evening of Monday, June 13th 2022. The gate and pickets were repaired and additional hardware was added to ensure the gate functions better then it did in the past. Allo has communicated directly with the consumer. This issue is resolved.

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