Complaints for Allphase Business Supplies, Inc. in Rancho Dominguez, CA

1920 Gladwick Street
Rancho Dominguez, CA 90220 | Get Directions

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege deceptive sales practices. Customers complain that company representatives make repeated calls to their businesses implying they are the regular supply company or that they have taken over the regular supply company. Other complainants report that supplies received are billed at prices three times the amount of their regular supplier or that a $250 restocking fee is imposed when attempting to cancel. As a result businesses report receiving unordered or unwanted merchandise which is sold at much higher prices that their regular suppliers. Most complainants request to be removed from the company's customer list.~~The company responds to complaints by agreeing to cancel accounts pick up unwanted merchandise and remove the complainant from their customer list. Some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

0 complaints against Allphase Business Supplies, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Allphase Business Supplies, Inc. complaints