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Allstar Logo complaints

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5760 South Second Street
Vernon, CA 90058 | Get Directions

(323) 582-4880

http://www.allstarlogo.com

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Total Amount in Dispute:
$1,000.00

Total Amount Settled:
$0.00

Complaint Experience

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that while the company did respond to the one complaint brought to the company’s attention, the response did not address the complainant’s allegations.

Complaint Closing Statistics

1 complaints against Allstar Logo closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Allstar Logo

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9/25/2023

RESPONSE: Agreed to make an adjustment Amount in Dispute: $1,000.00 Amount Settled: $0.00

Customer Complaint

9/8/2023

Order placed for company t-shirts. They sent order with wrong sizes. Tried to reach out to them several times. They responded promising to take care of the problem. Never did. I have many t-shirts that i cannot use. The medium is way too small (smaller than the small). Resolution Sought Refund.

Company Response

9/10/2023

We have contacted this person, via email and call. We explained to him that we do not believe there was a problem. But, if there was, we would go ahead and run another 15 pieces of mediums, from another brand. Or, give him a refund of the 15 medium pieces, once he returns the products. We never heard back from him. As a result, we will consider this matter closed.

Customer Rebuttal

9/12/2023

I have not received any such communications from them. There was one email telling me about a supervisor looking into it. Below is list of emails proving my allegations. I Sorry to bug you. But, I am leaving tomorrow for two weeks. I really want staff to start handing them out to our customers. Now, the medium is too small and the large way too large. Please help. Hello again. I spoke w someone yesterday that told me I would be receiving a call today about fixing this problem. I have not yet. I am just letting you know I am leaving the country on Saturday for 19 days. That leaves me one day to send back whatever needs to be reprinted. Please advise. Please see below. Email sent yesterday along with pics. Called and left two voice mail message. Tried chatting. Got Liz who ended the chat and made me call the a number and dial 1002 extension. Same message I got before. Please contact me as this is getting very frustrating. Thank you Received shipment. Thank you. One problem. The Medium is NOT medium. I am attaching two pictures showing the medium against the small. The small is larger by at least an inch. The large (second pic) is way larger than the medium.

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