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Allstar Management complaints

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1013 Rockside Drive, Suite A
Parma, OH 44134 | Get Directions

(440) 502-0007

http://www.allstarcleveland.co...

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Allstar Management closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Allstar Management

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8/9/2022

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

7/19/2022

For over a month now, I've been trying to get my property managers to come out to my house to fix a slow drain I have in my bathroom tub. Every time I put a maintenance request in it get ignored. With the issue at hand it's not allowing me to take a shower or a bath in my upstairs bathroom. We tried snaking the drain also using Draino and it still has a slow drain. Every time I call no one answer I leave dozens of voicemails and no one bothers to call me back. As a tenant I know my responsibilities when it comes down to where I lay my head and charging me to bring a plumber out is never an issue but I can't pay anyone who hasn't even attempted to get ahold of me. Let me be one day late with rent and I can guarantee you this property management will send me a 3 day eviction notice either on my doorstep or via email but WILL REFUSE to come and check on their OWN property. Resolution Sought I would love for this business to communicate more with their tenants and properly come fix things if there is a problem.

Company Response

7/28/2022

Please note that Allstar Management does not own any of the properties we manage. We simply act as an agent on behalf of the property owner; therefore, we have no decision making authority and must wait for owner approval before performing any work. That said, we had a contractor out to the property to snake the lines and found the back-up was as a result of tenant neglect.

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