Complaints for Allstate Imaging, Inc. in Chatsworth, CA

21621 Nordhoff Street
Chatsworth, CA 91311 | Get Directions

(818) 678-4550

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

N/A

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Complainants allege unauthorized shipments of toner cartridges and deceptive sales practices. Some complainants allege the company misrepresents the business relationship claiming the customer has previously done business with them or that the company was their regular supplier in order to solicit toner products. Others allege receipt of toner products that were never ordered or invoices for toner products that were never received. In some cases the complainants indicate the company offered toner products on a free trial basis or stating the order included gift or promo cards. ~~The company responds by issuing call tags accepting returns removing the customer's name from their mailing list indicating authorization was given or making price adjustments. Of the the complaints we have received against this company in at least some cases the complaint allegations are very serious.

Complaint Closing Statistics

0 complaints against Allstate Imaging, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Complaints and Resolutions

Allstate Imaging, Inc. complaints