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Allure Window Treatments complaints

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1619 North American Street
Philadelphia, PA 19122 | Get Directions

(215) 398-6322

http://www.allurewindowtreatme...

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Total Amount in Dispute:
$4,200.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Allure Window Treatments closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Allure Window Treatments

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12/20/2023

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $4,200.00 Amount Settled: $0.00

Customer Complaint

10/16/2023

Had a leak in one of my windows after having custom shades put in. Had to get a new window. They charged me $185 to come and take shade down. New window is now installed so I called them to schedule the appointment. They hit me with an additional fee of $75. The $185 was for taking shade down and putting it back up. Now they refuse to come out to put shade up because I had an attitude about the second fee. Also told me that since I had shade taken down that I lost my warranty. Resolution Sought Have refund me the $185.

Company Response

12/8/2023

The client had hired us on may to install few shades for her. The job was completed by early June 2023. Few months later the client has reached out requesting us to remove the shades as she needed to replace the window behind the shade. As this is not a warranty issue, we explained that there will be a service charge to come out. Client did not want to pay and had given us a terrible attitude, yelling and coursing. After I talked to her, she ended up agreeing to pay the initial service fee to come out but refuse to pay the balance fee and again yelled and screamed at our administrator. At that point, I've decided to deny service for abusing our employees verbally. She then charged her card back ( $185) and that is how the story ended. We did not receive any payment for our initial visit to remove the shade and at this point waived any further action against her as we do not want to do any work for her at any point. Thanks.

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