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Ally Auto complaints

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PO Box 200
Detroit, MI 48265-2000 | Get Directions

(888) 925-2559

http://www.ally.com

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Total Amount in Dispute:
$4,000.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

We have received no complaints against this company.

Complaint Closing Statistics

1 complaints against Ally Auto closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
1	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Ally Auto

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9/15/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $4,000.00 Amount Settled: $0.00

Customer Complaint

9/10/2025

I had a car loan through Ally . My Kia has been paid off for years. My car was totaled and insurance can't pay out until they send me release notice. I called Friday and requested they will only fax or mail . They said they faxed it yesterday and it's not received . Called back today they said they have two days to fax paperwork . They won't email it and it's holding up payment of 4k. Mail takes up to 8 days. I've called daily and they won't release my car even though it's paid I own vehicle and have title . Resolution Sought Release my vehicle so I can receive payment .

Company Response

9/11/2025

We are in receipt of your correspondence dated September 10, 2025, regarding the above referenced individual and/or account and welcome the opportunity to respond to the stated concerns. Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to the above referenced individual by way of telephone or letter. Due to privacy concerns, we are unable to provide you with any additional details in this matter. We thank you for taking the time and effort to bring this issue to our attention. If we can be of further assistance, please contact us at 888-925-2559.

Customer Rebuttal

9/11/2025

I did receive release letter after my complaint. Thank you . This is resolved

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