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Ally Financial, Inc. complaints

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PO Box 951
Horsham, PA 19044 | Get Directions

(888) 318-4622

http://www.ally.com/auto

Monday - Friday 7:00am - 7:00pm
Saturday 9:00am - 4:00pm
Sunday CLOSED

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Total Amount in Dispute:
$133,069.00

Total Amount Settled:
$0.00

Complaint Experience

36%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

44 complaints against Ally Financial, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
12	Agreed to make an adjustment
3	Refusing to make an adjustment
29	Refuse to adjust, relying on terms of agreement
0	Unanswered

44 complaints against Ally Financial, Inc.

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2/11/2025

RESPONSE: Agreed to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

1/29/2025

Im not disputing an amount or a charge I'm disputing the reporting of the amount. I've never paid partial payments I've always paid the full amount due on my account when I logged in on Dec.30th to make a payment on my account I paid the full balance that was reflected on my account at that time. When I then logged in a month later to pay my Jan.2025 payment they told me I was 30days past due from an amount owed in Dec. of $175.22 due as of 12/26/24; however this amount was not listed as due when I logged in on 12/30 or I would've paid that as well. I have tried to resolve this with the company so that my credit score is not negatively affected and they refuse to assist saying that their reporting systems are automatic. Resolution Sought Act in good faith and report the correct amount so that I could pay the correct amount and remove any negative impact reported to the federal credit bureau as this error was generated from the financial institution end.

Company Response

1/30/2025

We are in receipt of your correspondence dated January 29, 2025, regarding the above referenced individual and/or account and welcome the opportunity to respond to the stated concerns. Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to the above referenced individual by way of telephone or letter. Due to privacy concerns, we are unable to provide you with any additional details in this matter. We thank you for taking the time and effort to bring this issue to our attention. If we can be of further assistance, please contact us at 888-925-2559.

11/5/2024

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $20,142.00 Amount Settled: $0.00

Customer Complaint

10/23/2024

I have submitted several disputes to all three credit bureaus, regarding an incorrect balance which has been reported throughout the duration of my loan. The first credit bureau that I submitted a dispute to, deleted the entire account and it does not show up there. This is through TransUnion. Experian and Equifax will not investigate my account and I have submitted proof of payments. Ally reports that I've only paid $5k into my auto loan which is incorrect. The total balance is $20k that is being reported as if I still owe this amount and it is not true. I've paid over $13k since October 2021 and nothing is being done to get this account deleted from the other two credit bureaus. Fraud has been committed and continues to be reported with this account to two bureaus. TransUnion deleted this account in August 2024, and I have not made a payment since then because of that and trying to get Experian and Equifax to do the same. I've submitted the same documents which have been updated with payment history and identification, etc. to Equifax and Experian, as I've done with TransUnion. I would like to have this account investigated further for deletion. My credit score has drastically decreased unlawfully, from Experian and Equifax reporting and this has caused mental anguish as well as the inability to take out credit to acquire things in other areas. Please advise. Resolution Sought I would like the business to investigate and potentially delete my account or update the balance to be correct with what I actually do still owe.

Company Response

10/24/2024

We are in receipt of your correspondence dated October 24, 2024, regarding the above referenced individual and/or account and welcome the opportunity to respond to the stated concerns. Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to the above referenced individual by way of telephone or letter. Due to privacy concerns, we are unable to provide you with any additional details in this matter. We thank you for taking the time and effort to bring this issue to our attention. If we can be of further assistance, please contact us at 888-925-2559.

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