Ally Financial, Inc. complaints

I filed a balance transfer online 3/31/25 with Ally for Merrick Bank. Once I entered in all my card information for Merrick Bank in the Ally system, it prefilled the rest of the information to complete the transaction. On 5/1/25 I called in because the balance on my Merrick bank was still not reflecting the transfer but my Ally account was. The Ally rep told me there was an error with the system & she was unsure why the check was sent to that address but she would cancel it & it be credited to my account in a few days & then she processed another transfer to the right account. I called 5/13/25 as my Ally balance is still showing the balance for the incorrect transfer and was advised what I was told on 5/1 is incorrect & that the original check has been cashed and to "google" the wrong address their system sent it to & try to get my money back. They couldn't give me a business name or number even though their system populated the address the check was sent to. I am unable to find anything online for the address to even attempt to get the funds back. I asked them to please listen to my initial call as they as recorded and I'm being told something completely different and now out of $1281.00. They were very rude & took no accountability that this was a error from their system as I did not provide them with the address to send the check transfer to.. their system prefilled the address based on my card account information for Merrick. Resolution Sought To refund my account $1332.24. This includes $51.24 for the transfer fee & $1281.00 for the transfer.

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I was told this issue would be handed over to an “escalations” member only to receive a letter in the mail telling me to reach out myself to try and get my money back with NO company name, phone number or any assistance from you . As I explained to your supervisor, I have no idea WHO you sent the check to as your system auto populated the address after I entered my account information. This has been by far the worst experience and customer service I’ve ever experienced. I don’t understand how YOUR system generates an address & company (that YOUR agent told me was an error on your end) but yet you can’t tell me who it is or provide me any contact information after deceiving me & telling me the money would be credited to my account & then initiating another transaction to the “right” address.. just to turn around later and tell me to go find the company & money myself.

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They financed my fiancée truck payment of over 54000 and applied most of it towards daily gaining interest. In doing so, she has paid over 34,000 in the total and interest, but they have been using only interest. 3.5 years in only deferring 3 payments, equals over 34000 and only 14,000 has been applied to the principal. I believe that this may have been done to more than her. Resolution Sought Go through the entire records of automotive finances from this company and find out how many have been taken advantage of. This is unacceptable and unmoral.

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