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Ally Financial, Inc. complaints

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PO Box 951
Horsham, PA 19044 | Get Directions

(888) 318-4622

http://www.ally.com/auto

Monday - Friday 7:00am - 7:00pm
Saturday 9:00am - 4:00pm
Sunday CLOSED

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Total Amount in Dispute:
$153,778.00

Total Amount Settled:
$0.00

Complaint Experience

41%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

34 complaints against Ally Financial, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
7	Agreed to make an adjustment
3	Refusing to make an adjustment
24	Refuse to adjust, relying on terms of agreement
0	Unanswered

34 complaints against Ally Financial, Inc.

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2/18/2026

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

2/5/2026

My mother bought my son a Toyota Camry 2018 in 2024. Ally servicing account number 228410652382. . She passed away 4/6/2025. The car was in her name. I am the Executor of the estate. I have been making the car payments. 1-2 payments under the estate. The remaining time from my account. I opted to keep the vehicle for my son and assume payments. I started this process 6/2025. The registration was due 10/31. I can't register the car bc it's in my name. I have spoken to numerous people. I logged the calls. I was given the right to the assumption of obligation and making the payments. I will not pay January until I get the documents promised for months now so I can get the title and I have the money.. They have lied to me told me the documents are on the way. Each person says the other did not do their job. My son has not been able to drive the car since 10/31/25 yet I'm making payments. I need to move and the car is stuck in the yard bc I can't register the car. What can I do? No one at Ally is helping. They keep blaming the next person. I have spoken to someone in every department. I just need to get the title so I can register the car and my son can get to school and work. Please help. I don't know what else to do. I called in June2025, 7/9, August, Sept, 10/17,10/26, 11/26, 1/28 today and all in between no documents. DMV says they can't do anything. I'm paying for a car we can't drive because Ally is giving misinformation and not doing their job. Resolution Sought Please FedEx the documents so I can get the title to DMV and get the car registered

Company Response

2/6/2026

We are in receipt of your correspondence dated February 5, 2026, regarding the above referenced individual and/or account and welcome the opportunity to respond to the stated concerns. Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to the above referenced individual by way of telephone or letter. Due to privacy concerns, we are unable to provide you with any additional details in this matter. We thank you for taking the time and effort to bring this issue to our attention. If we can be of further assistance, please contact us at 888-925-2559.

10/21/2025

RESPONSE: Refuse to adjust, relying on terms of agreement Amount in Dispute: $653.00 Amount Settled: $0.00

Customer Complaint

10/8/2025

My vehicle i have tried to make my payment on time, but none of my payments that was auto deduct were showing on my account, although i received confirmation emails for each payment but after a week or two later they are returned for insufficient funds. Then they try to take double the amount and of course there's no money to cover these late transactions. Then they try to hit my account for three payments when i'm caught up. They've added the upcoming bill to increase the due amounts and that's why my payments are returned. It's very frustrating to do as your told and then recieve negative actions because of mistakes or oversight. This has been ongoing and i need some help. Resolution Sought Establish a new payment agreement and resolve the past due amount if necessary.

Company Response

10/9/2025

We are in receipt of your correspondence dated October 8, 2025, regarding the above referenced individual and/or account and welcome the opportunity to respond to the stated concerns. Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to the above referenced individual by way of telephone or letter. Due to privacy concerns, we are unable to provide you with any additional details in this matter. We thank you for taking the time and effort to bring this issue to our attention. If we can be of further assistance, please contact us at 888-925-2559.

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