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Ally Financial, Inc. complaints

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PO Box 951
Horsham, PA 19044 | Get Directions

(888) 318-4622

http://www.ally.com/auto

Monday - Friday 7:00am - 7:00pm
Saturday 9:00am - 4:00pm
Sunday CLOSED

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Total Amount in Dispute:
$356,312.00

Total Amount Settled:
$0.00

Complaint Experience

45%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to some complaints. However, most complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

51 complaints against Ally Financial, Inc. closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
20	Agreed to make an adjustment
8	Refusing to make an adjustment
23	Refuse to adjust, relying on terms of agreement
0	Unanswered

51 complaints against Ally Financial, Inc.

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4/18/2024

RESPONSE: Refusing to make an adjustment Amount in Dispute: $200.00 Amount Settled: $0.00

Customer Complaint

4/4/2024

Ally falsely reported a late payment on my account, which dragged my credit score down. They have confirmed they have no record of late payments and have promised to rectify but for over a month they have not sought resolution or gotten me documentation attesting to the false reporting after I have asked three times. Resolution Sought I'd like them to provide me with documentation stating they have no record of late payments on my account so that I can dispute the record with my credit bureaus. I am not looking for monetary compensation, only documents that were promised to me.

Company Response

4/5/2024

We are in receipt of your correspondence dated April 4, 2024, regarding the above referenced individual and/or account and welcome the opportunity to respond to the stated concerns. Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to the above referenced individual by way of telephone or letter. Due to privacy concerns, we are unable to provide you with any additional details in this matter. We thank you for taking the time and effort to bring this issue to our attention. If we can be of further assistance, please contact us at 888-925-2559.

4/18/2024

RESPONSE: Refusing to make an adjustment Amount in Dispute: $3,000.00 Amount Settled: $0.00

Customer Complaint

4/3/2024

I made a payment to the principal or financed amount but the bank forcibly put the money into the interest and refused to follow up my instructions. Everything about ALLY BANK is the dark. They tripled the payment amount and refused to reveal the actual amount supposed to be paid. I want the bank explain my payments from the first month to present, showing how has been paid to the principal and the interest. Stop their criminal activities with their customers. I have read on line a lot of fraudulent cases against ALLY BANK. Resolution Sought To let the bank reverse their action and be clearly accountable and transparent in their transactions with customers.

Company Response

4/4/2024

We are in receipt of your correspondence dated April 3, 2024, regarding the above referenced individual and/or account and welcome the opportunity to respond to the stated concerns. Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to the above referenced individual by way of telephone or letter. Due to privacy concerns, we are unable to provide you with any additional details in this matter. We thank you for taking the time and effort to bring this issue to our attention. If we can be of further assistance, please contact us at 888-925-2559.

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