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Ally Financial Inc complaints

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P.O. Box 13625
Philadelphia, PA 19101 | Get Directions

(800) 241-0172

http://www.ally.com

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Total Amount in Dispute:
$20,200.00

Total Amount Settled:
$0.00

Complaint Experience

50%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the company responded to and gave proper consideration to most complaints. However, some complaints are unresolved meaning the company failed to properly address the complaint allegations or their response was inadequate.

Complaint Closing Statistics

4 complaints against Ally Financial Inc closed in last 3 years.

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
3	Agreed to make an adjustment
1	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

4 complaints against Ally Financial Inc

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4/2/2024

RESPONSE: Agreed to make an adjustment Amount in Dispute: $3,200.00 Amount Settled: $0.00

Customer Complaint

3/19/2024

I had a 2020 Dodge Charger Hellcat that was a lease. My financing company was Ally Financial. My car ended up to be a lemon. And the car was a buy back. While we were agreeing on the payoff I paid 4 extra payments of $765.00 and I am requesting payments back . Resolution Sought To get reimbursed. Paid back $3400.

Company Response

3/20/2024

We are in receipt of your correspondence dated March 19, 2024, regarding the above referenced individual and/or account and welcome the opportunity to respond to the stated concerns. Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to the above referenced individual by way of telephone or letter. Due to privacy concerns, we are unable to provide you with any additional details in this matter. We thank you for taking the time and effort to bring this issue to our attention. If we can be of further assistance, please contact us at 888-925-2559.

Customer Rebuttal

3/20/2024

I have called Ally Financial. And they told me to call the dealership ( San Diego Dodge) and that dealership says to call to Ally financial.

11/21/2023

RESPONSE: Refusing to make an adjustment Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

11/7/2023

I forwarded a insurance check for endorsement from insurance company. I included 3 estimate as well. It took forever to speak to someone. When I did, I was informed that the check, with my signature was returned regular mail. No tracking number. Check was never received. They returned because they couldn't find estimate that I included. The supervisor was very rude, wouldn't let me speak. Was very dismissive to me. Instructed me to fault the mail and not them. Wouldn't let me speak at all. Not helpful to get a resolution. Very, very rude and arrogant.. Resolution Sought To receive check for repairs.

Company Response

11/8/2023

We are in receipt of your correspondence dated November 7, 2023, regarding the above referenced individual and/or account and welcome the opportunity to respond to the stated concerns. Please be assured that we are working to resolve this matter as quickly as possible. A detailed response will be communicated directly to the above referenced individual by way of telephone or letter. Due to privacy concerns, we are unable to provide you with any additional details in this matter. We thank you for taking the time and effort to bring this issue to our attention. If we can be of further assistance, please contact us at 888-925-2559

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