Complaints for ALM Hyundai Florence in Florence, SC

Complaints	Type of response
0	Making a full refund, as the consumer requested
0	Making a partial refund
1	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

Customer Complaint

9/8/2021

Purchased a car lender classified as new. Has several body damage areas and missing wheel well. Carfax stated no accidents, that can't be true with the condition of the vehicle. Apparently no point inspection to vehicle not accustom to that with a major dealership. Three days after purchase battery for key had to be replaced. This showed up on dash.. These are all examples of no inspection. Sold as is. I have communication promising to current wheel. Nothing has happened. I also have not received docs from DMV. They have my trade but not the title. If they have disposed of vehicle I want compensation and not the value they gave me. It is apparent they don't do good service. Resolution Sought They may take a deduction for mileage occurred while I had car.

Company Response

9/15/2021

Company states; Consumer states there has been no communication concerning the "promised" wheel well liner. We have the part, scheduled an appointment, the consumer has not returned to have the part installed at this time. The consumer is welcome to reschedule. Consumer has not received documents from DMV. The title and registration are performed by the SCDMV. Our system states that those documents were finalized on 9/3/21 at SCDMV. We are confident that the consumer will receive these soon. Consumer states, that we have the consumer's trade vehicle, and not the title. The consumer entered into a legal purchase agreement and traded a 2003 Cadillac CTS with 189108 miles as part of the transaction. The consumer stated that the trade title would be mailed to us. We gave benefit of the consumer doing as promised. The consumer has not provided a valid title to the traded vehicle at this time. We have called the consumer multiple times to obtain the trade title, and the consumer has not cooperated in providing this. Failure to provide a clear trade title is not legal. Consumer states that additional compensation is desired. The consumer has no entitlement for compensation for any amount other than the amount allowed during the trade/purchase transaction as it appears on the bill of sale. Consumer's desired settlement states "they may take a deduction for mileage occurred while I had car." We are not aware of the meaning of the statement. The consumer purchased a vehicle, and there is no refund due to the consumer. We recommend that the consumer make a new appointment to have the fender well trim installed with our company, as it is of no charge for the consumer. Otherwise, we will be happy to mail the part to the consumer to have it installed by the consumer, at the consumer's expense. We apologize that the consumer has made a complaint with a third party, instead of communicating directly with our company. We are more than happy to assist the consumer in any way. It is recommended that the consumer contact our company to resolve the consumer's concerns. Thanks, GM - ALM Hyundai Florence

Customer Rebuttal

9/29/2021

They have replaced liner. There response is somewhat incorrect, of course they won't be factual. I started communication with them 8/11 and have text messages to confirm, thus what provoked them was probably the complaint with your agency. The first appointment was 9/10/21. A work day. I scheduled a Saturday. I was not releasing title until work done.

Company Final Response

9/30/2021

The wheel well liner has been replaced, and the trade title has been released by the consumer. We appreciate the consumer's feedback, and value the consumer's business. The consumer's concerns have been addressed, and the consumer is welcome to visit for future services at any time. We apologize that the consumer was not satisfied to the point of making a complaint. We are available daily for any further communication required to assist the consumer. The consumer's concerns have been resolved at this time, and we consider this issue closed. Thanks, GM- ALM Hyundai Florence

Complaints and Resolutions

ALM Hyundai Florence complaints