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Aloma Bowling Centers complaints

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10749 E Colonial Drive
Orlando, FL 32817 | Get Directions

(407) 384-0003

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Total Amount in Dispute:
$0.00

Total Amount Settled:
$0.00

Complaint Experience

100%

Complaint Resolution Index (CRI)

Complaint Resolution Index (CRI) Explained The Complaint Resolution Index (CRI) is an indicator on how responsive a company is in addressing and resolving customer complaints brought to their attention by BCA. If they are considering doing business with the company, consumers can use this indicator to forecast the likelihood of having their issues addressed if a problem arises. CRI measures the company's customer satisfaction abilities through BCA’s complaint mediation process.

A variety of factors are considered when calculating CRI. This includes how quickly a company responds to complaints, the number of complaints against a company, whether the company addressed complaint allegations, and the outcome of the complaints. CRI is just a subset of the overall rating for the company. Consumers are encouraged to take into consideration the company's CRI, their overall BCA letter rating and other relevant information about the company so they can make a well-informed purchasing decision.

BCA's Summary and Analysis:

Our complaint history for this company shows that the one complaint brought to the company’s attention was responded to and given proper consideration.

Complaint Closing Statistics

1 complaints against Aloma Bowling Centers closed in last 3 years.

Complaints	Type of response
1	Making a full refund, as the consumer requested
0	Making a partial refund
0	Agreed to make an adjustment
0	Refusing to make an adjustment
0	Refuse to adjust, relying on terms of agreement
0	Unanswered

1 complaints against Aloma Bowling Centers

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5/8/2024

RESPONSE: Making a full refund, as the consumer requested Amount in Dispute: $0.00 Amount Settled: $0.00

Customer Complaint

4/10/2024

Went to Midget wrestling bought ticket ahead of time $180. Got there mngr said sorry about seating was to only be 180 people and we did 260. Why would you do that we couldn't see show at all waste of money too many people no seats so people standing all over on stools on tables. And this is a fire hazard. They should've never let another 80 people in not fair to people who bought tickets ahead of time and couldn't even see the show there was 5 of us waste of our money. Very unfair and unsafe the way this was handled Resolution Sought Refund or tab for food drinks would be nice something we were all excited never been awful night and very unsafe and as leaving fight broke out it was ridiculous

Company Response

4/26/2024

I contacted the company that rented our Bar for the Midget wrestling. They provided me with their tickets sold which was 194 our bar capacity is 230. They also advised the general admission tickets are not a guarantee of seating. With this I asked them to refund their guest since they were not happy with their ticket purchase. I spoke with Ms. Force today and she gave me the names the tickets were purchased under. I gave them to the company that rented the bar to do the refund. I asked Ms. Force to give them at least a week to get the refund. If she has any issues with this she has my direct number.

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